Store Policy - MoonCookies

Store Policy

Welcome to MoonCookies. This Store Policy explains how we handle orders, delivery, payments, and customer service.

1. Orders

  • All orders are subject to acceptance and availability
  • We reserve the right to refuse or cancel any order
  • Order confirmation is sent after successful submission

2. Pricing

  • All prices are shown in CA Dollar ($)
  • Prices may change without notice
  • Confirmed orders will not be affected by price changes

3. Payment Methods

  • PayPal (fast and secure)
  • Cash (delivery or in-person)
  • Bank Transfer (details provided after confirmation)

Payment Timing

  • Payments can be made before or after delivery
  • Pre-payment allows faster processing
  • Post-payment must be completed upon delivery or pickup

4. Delivery Policy

  • Delivery is available only in Shawigan, Canada
  • Delivery fees may apply depending on location or order size
  • Estimated delivery times are provided at checkout
  • Delays may occur due to traffic or weather conditions

5. Returns & Refunds

  • Returns are only accepted for damaged or incorrect items
  • Food items cannot be returned once consumed
  • Refund or replacement requests must be made within 24–48 hours
  • Photo proof may be required

6. Customer Responsibilities

  • Provide correct delivery information
  • Be available at the time of delivery
  • Ensure payment is completed when required

7. Cancellations

  • Orders may be cancelled before preparation begins
  • Once preparation starts, cancellation may not be possible

8. Contact Support

If you have any questions, contact us:

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